Refund policy

Last updated: September 28, 2026

We want you to be happy with your purchase from licensebeam.com. This Refund & Return Policy applies to orders delivered within the United States. The Store is operated by AEGYZ LTD, a company registered in England and Wales (Company Number 17251941), trading as Licensebeam.

1. Custom-printed products

Items printed with your own logo, artwork or text (for example custom canopy tents, walls, flags and table covers) are made specifically for you. For this reason, custom-printed products cannot be returned or refunded for change of mind, incorrect sizing chosen by you, or errors in artwork that you supplied and approved.

Custom-printed products are eligible for a free reprint, replacement or refund if:

• the item arrives damaged or defective;
• the printed design materially differs from the proof you approved; or
• we sent the wrong item or size.

2. Non-custom (stock) products

Unprinted stock items may be returned within 30 days of delivery, provided they are unused, in their original condition and packaging, and accompanied by proof of purchase.

3. Order cancellations

You may cancel a custom order free of charge at any time before you approve your artwork proof. Once artwork is approved and production has started, custom orders cannot be cancelled. Stock orders may be cancelled at any time before they are dispatched.

4. How to request a return or report a problem

Email info@licensebeam.com with your order number, a description of the issue and, where relevant, clear photos of the item and packaging. Damaged, defective or incorrect items must be reported within 7 days of delivery. Please do not send items back without first contacting us, as returns sent without authorization may not be accepted.

5. Return shipping

If an item is damaged, defective or incorrect, we will cover the cost of return shipping or tell you that no return is needed. For eligible change-of-mind returns of stock items, the customer is responsible for return shipping costs, and we recommend using a trackable service.

6. Refunds

Once we receive and inspect your return (or approve your claim where no return is required), we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund to your account.

7. Exchanges

The fastest way to get a different stock item is to return the original for a refund and place a new order.

8. Sale items

Discounted items follow the same rules as full-price items above. Refunds are made for the price you actually paid.

9. Chargebacks

If there is a problem with your order, please contact us first so we can resolve it quickly. This does not affect your right to dispute a charge with your card issuer.

10. Your legal rights

Nothing in this policy limits any rights you have under applicable U.S. federal or state consumer protection law, including any implied warranties that cannot be excluded.