Shipping Policy

Last updated: September 28, 2026

This Shipping Policy explains how orders placed on licensebeam.com (the "Store") are processed and delivered within the United States. The Store is operated by AEGYZ LTD, a company registered in England and Wales (Company Number 17251941), trading as Licensebeam ("we", "us", "our").

1. Where we ship

We currently ship to addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or P.O. Boxes unless confirmed by us in writing before you order. If you place an order to an address we cannot serve, we will contact you and issue a full refund.

2. Shipping cost

Standard shipping is free on all orders delivered within the contiguous United States unless a different shipping charge is shown at checkout. Any shipping charge will always be displayed before you pay.

3. Processing time

Many of our products, including custom-printed canopy tents, walls, and accessories, are made to order using the artwork you provide. Processing time begins once your artwork has been approved.

Order type	Processing time
Stock (non-custom) items	1–3 business days
Custom-printed items	3–7 business days after artwork approval

Business days are Monday to Friday, excluding U.S. federal holidays. During peak periods processing may take longer; if so, we will let you know by email.

4. Delivery time

After dispatch, standard delivery usually takes 5–10 business days. Delivery estimates are not guaranteed and may be affected by carriers, weather, or other events outside our control.

5. Delays and your rights

If we cannot ship your order within the time stated at checkout (or, if no time was stated, within 30 days of your order), we will notify you and give you the option to agree to the delay or cancel your order for a full refund of the unshipped item(s), in line with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule.

6. Order tracking

Once your order ships, you will receive an email with a tracking number. If you have not received tracking information within the processing time above, please contact us.

7. Customs, duties and taxes

Orders to U.S. addresses are shipped with any applicable import duties handled by us, so you will not be asked to pay additional duties on delivery. Applicable U.S. sales tax is calculated and shown at checkout where required by law.

8. Incorrect addresses

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment, which may involve an additional shipping charge.

9. Lost, stolen or damaged packages

If your tracking shows the order as delivered but you have not received it, please contact us within 7 days of the delivery date so we can open an investigation with the carrier. If your order arrives damaged, please email us within 7 days of delivery with photos of the packaging and the item. See our Refund & Return Policy for how we resolve these cases.